Policies
Consult and Deposit
It all starts with a 15-30 minute consultation appointment to determine whether we can provide you with the best service possible and whether we're a great fit for you. We may ask you to fill out a form in person and sign our appointment agreement.
The deposit is the cost of hair extension plus shipping, and this is considered your property that you purchased, which can be taken home with you when you decide to discontinue your extensions. The deposit is required prior to installation. Please take into consideration that can take up to 10 business days to arrive to the salon depending on type of extension. If you need to pay for priority shipping, there may be an additional cost.
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A half day is typically booked for your new extension installation date; 3 to 4 hours. The install appointment will usually be the same amount, and a card is required on file for the service date. This pricing can vary depending on the type of extension and the time for the installation needed.
Ongoing Care
Move-up appointment pricing varies slightly by length of hair and time needed for appointments. The maintenance appointment price is usually quoted in the initial consultation. We'll normally start with a 6 week appointment, but if we feel you need to come in earlier or can handle 7-8 weeks, we'll let you know. 8 weeks is pushing it, since if you need to reschedule or can't make it to that 8 week appointment, your extensions would be pretty grown out.
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Maintenance appointments include removal of extensions, hair & scalp lookover, shampoo & conditioning, blowout and styling. If you are an existing client, you can reach out any time for a stitch-up/tack stitching visit at our express station. Some clients need this more regularly, but we recognize that things may need a 5-10 minute adjustment in between visits. This extra client care sets us apart from other salons and our clients love that. You are NOT bothering us asking for a stitch-up. If things are a hot mess and matted up from skydiving or something, that's a different discussion.
Cancellations/No Shows
In order to offer the best quality services and the best prices possible, we must uphold certain policies. Our schedules have limited openings as we prioritize maintenance for established clients. Our appointments take longer than most other salons, as we are thorough and our clients are wanting that experience.
Cancellations must be done with 48 hours' notice. Appointments cancelled with less than 24 hours' notice are subject to a 50% fee. Same day cancellations are subject to a 100% cancellation fee.
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No-Call/No-Shows are completely unacceptable, even for consultations. If you no-show an appointment or consultation without explanation, we will not accept future bookings without payment of 100% of the missed service or payment of the consultation fee. Any existing appointments will be removed from the schedule.
No-Call/No-Show initial hair extension installation appointments will forfeit the hair extensions you purchased. We will have to resell those extensions to cover the cost of the time.